HOW IT WORKS:

• Purchase the number of hours you’d like – either the 1-hour option at $120 or the 4-hour option at $396 or $99/hr (save $84)

• I’ll send you a link to your own private Client Portal, which you’ll access with a password.

• Whenever you need work done on your website, log in to your Client Portal and complete a request form.

• I’ll send you an estimated time to completion (it can be as little as 1-2 business days, depending on the extent of the work and my current schedule.)

• I’ll notify you when the work is completed.

• Your Flexible Retainer will be adjusted according to how long the task took.

• I’ll notify you when the retainer balance approaches zero so you can jump into your Client Portal and purchase a top-up.

• Your retainer balance and a list of all work performed will always be available in your Client Portal. You have 12 months to use the retainer.

WHAT’S INCLUDED:

• Adding or updating website content, such as text, images, audio files, buttons, forms and videos.

• Adding new sections to an existing page.

• Adding any third-party tools used on the website (eg. email service, Google Analytics and Search Console, live Instagram or Twitter feed, etc)

• Resolving technical issues, such as broken links or error messages – ie. “fixes” involving anything since the original work was completed.

• Making minor design changes, such as adjusting colours or fonts.

• Sourcing and/or creating new images.

• On-site SEO basics for new content (ie. titles, descriptions, alt-text, ensuring correct content hierarchy)

• Providing how-to guidance in any form.

• Additional training sessions are available on any aspect of your website.

• Any other form of consultation and/or advice regarding your website, including any research time needed.

WHAT’S NOT INCLUDED:

• Adding pages, online store, blog, scheduling, membership area or any other service with its own set price (see website packages page)

• Major website redesign.

• Creating new website content such as blog posts, product descriptions or any other copywriting.

• Fixing issues caused by third-party integrations not provided by me.

• Any major build or functionality.

Get started by purchasing a minimum 1 hour retainer.

See below for terms.

TERMS:

Response Times: I will respond to all requests for maintenance or updates within 2 business days of receiving the request. Response times may vary depending on my availability.

Resolution Times: I will work to resolve all requests for maintenance or updates within 7 days of receiving the request. Resolution times may vary depending on the complexity of the request and my availability.

Availability: I will be available during business hours to respond to requests for maintenance or updates. Emergency requests outside of business hours will be handled on a case-by-case basis.

Communication: I will communicate regularly with you, the client, to provide updates on maintenance or update requests. Communication may take place via email, phone, or other agreed-upon methods.

Service Scope: The scope of services covered under the retainer is outlined above. I will provide services within the agreed-upon scope and notify the client if any requested services fall outside the scope of the retainer.

Exclusions: Excluded services are outlined above.

Billing: You will be informed when your retainer balance is nearing zero. You can top-up your retainer by purchasing additional hours via your Client Portal. Any additional services requested outside the scope of the retainer will be billed separately.

Expiry: You have two years from the date of purchase to use the retainer funds.

Termination: You or I may terminate the retainer at any time by providing 2 business days’ notice.

Data Protection: I will handle all client data in accordance with applicable data protection laws and best practices as outlined in the Privacy Policy and Terms of Use